Please ensure you are arriving a few minutes BEFORE your purchased time slot (i.e. if you have purchased a time slot from 7:30pm-8:00pm, you will need to arrive a few minutes BEFORE 7:30pm).
Arrive for your selected time slot (we encourage guests to arrive a few minutes early) and enjoy our holiday music on your own radio once you are inside the Polar venue. The multi level route twists you through 6 levels of elaborate decor and themes. And, of course, no holiday experience is complete without Santa!
Safety is our top priority and all guests are be required to stay in their vehicles at all times. We ask that you try to avoid stopping to keep the flow of traffic moving.
We have implemented several processes and initiatives to help us offset our carbon footprint such as: Use of upcycled, recycled, and reusable materials. Scheduled times to avoid idle times while cars wait. Creating an efficient flow through the experience to avoid bottlenecks and excessive idle times. We will also be planting trees to help offset our carbon footprint for the event.
Please note that once your tickets are purchased you will not be able to change your time slot, please ensure you are choosing the correct time slot.
The limit of guests per car depends on your car’s maximum legal capacity. We are only charging per car not per guest to ensure that guests can enjoy a cost effective holiday experience.
We ask everyone to come at their scheduled time or even a few minutes early as we will have a holding area for cars. Latecomers may not be admitted. In special circumstances, we may be able to help reschedule your ticket to another session time that has not already sold out.
Yes, you can book at the same time as the other car. Please ensure you arrive together so that your cars are next to each other in the line up. If you arrive at different times we cannot guarantee you will be next to the other vehicle.
The garage is limited to a height of 7’2 for all vehicles. Most cars are able to fit into this including compact SUVs and minivans. We will not be able to accept extended SUVs or Cargo vans.
No you cannot. This drive-through is scheduled to avoid long wait times for our guests. You can easily purchase tickets online for your preferred visit time. We kindly ask only those with prepaid tickets to come to the door.
No, ticket validation can be scanned from your mobile phone and we recommend not printing to save paper.
We are happy to assist in answering any questions you might have.
Please email hello@Polar-Drive.com
You will need to put your hazard lights on to get the attention of our staff. They will approach your vehicle and help guide you out.
Since guests are in their cars at all times and the experience is protected from weather elements, this event happens rain or shine!
Our drive-thru event is designed for safe holiday experience so there will be no interaction with performers. We will have a live Santa that will be sitting in one of the photo opportunities waving to the cars.
Yes, don’t forget to tag us on Instagram at @Polar_Drive
